Customer Service Rep: Afternoon/Evening Training

Position:

Customer Service Representative - Inbound Sales

 

Why You Want This Job:

Our exceptional Customer Service Representatives have a reputation for going above and beyond and wowing our customers. We pride ourselves in not being your typical Call Center. We don’t believe in IVRs, cranky employees, or unnecessary hoops. Our associates are armed with front line empowerment and the knowledge to shine in their roles, and time and time again they save the day for our customers. Our Customer Service Representatives are truly the face of 1-800 CONTACTS and excel in championing our customers.

Why you’ll love us:

Of all the companies out there that talk about putting the customer first, 1-800 Contacts is one of the few that walks the walk. We invest in the talent and technology to make sure our customers have a remarkable experience.
Plus, we have free food. So that’s cool, too.

Things You'll Do:

  • Answer inbound calls, typically on the 2nd ring– trust us, your customers will be delighted to speak to a live person that fast!
  • Assist customers with ordering contact lenses
  • Answer any questions customers have regarding their order or our products
  • Resolve any issues for customers while providing outstanding customer service
  • Other duties as assigned

 

Think you have what it takes to succeed here? Apply now. We look forward to considering you for one of our positions!

 

Training Details:

Begins Monday, October 16th and is for 4 weeks. Please note that the 4-week training is mandatory. 

Weeks 1-2: Training is Monday through Friday from 3:00 PM to 7:30 PM. There will be additional classwork required outside of training each day. On average, this additional work will take 1-2 hours. This outside coursework is self-directed but required to be completed by the next day unless specified by your trainer. You will need computer/internet access at home.

You will be paid for 2 hours regardless of the amount of time it takes to complete this work. For example, if you finish these items faster than 2 hours, you’ll be paid 2 hours. If the coursework takes longer than 2 hours, you will only be paid for 2 hours.

Week 3: You will be training from 3:00PM to 9:30PM. 

Week 4: During week 4, you will work your agreed upon job schedules to transition you to the call center floor excluding weekends. If your schedule includes a weekend, you will be assigned a day during the week to work instead.  Upon graduation, you’ll begin your schedules which will include at least 1 weekend.

 

Available Shifts (post-training):

We're currently offering full-time shifts ranging from 12:00 PM to 11:00 PM. Full time ranges from 30-40 hours. Associates have the option to pick up any posted shifts up to 40 hours with their set schedule. 

 Associates are eligible for a schedule change request 90 days after completing the 4-week training. All shifts require a Saturday or Sunday shift each week. Sunday pay is $2.00 higher per hour. Sundays or Saturdays are a requirement for a minimum of one year.

We also start our associates at $12.00 an hour and offer a GREAT incentive bonus program that enables our associates to add up to an additional $6 per hour to their paychecks.

 

Perks:

It’s long been a belief of 1-800 Contacts that if we take care of our associates, they’ll take care of our customers.

Every associate gets free breakfast, snacks, fruit, and drinks. Lunches (salmon or fillet mignon, anyone?) are highly subsidized. Our on-site gym offers free personal training. And you can schedule discounted dry cleaning pickup, oil changes, or a massage through our payroll deduction system.

Your family and friends are important to you, so they’re important to us. It’s common to see spouses, kids, and friends enjoying a meal with our associates. Everyone is invited to our massive annual film festival where we rent out theaters to watch new movies the night before they’re released (popcorn included) and our summer party with food, gift bags, and prizes. Flu shots, health assessments, and gym access are available to family as well.

All this is in addition to full medical, dental, 401k matching, paid time off, $2,500 per year in tuition reimbursement, flexible schedules, and more.

Why we’ll love you:

We love our customers and we love people who take care of our customers. If that’s you, it means you enjoy going the extra mile to make someone’s day a little better.

We aren’t looking for straight sales numbers. We aren’t hiring robots. We’re hiring genuinely good, friendly people who can think creatively and like to help other people.

Location:

261 W. Data Dr. Draper, UT 84020

 


Meet Some of 1-800 Contacts's Employees

Brian B.

President and CEO

1-800-Contacts is a place I can be challenged and work with really smart people.

Yessenia F.

Software Engineer, Back-end/Mobile Development

Yessenia works on chart coding services to support the company's iOS and Android applications. Her main goal is to anticipate the organization’s digital needs.


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