Veiongo's commitment to customer-service began as a cashier clerk—she soon followed a friend’s lead to persistently pursue an Online Specialist position at Wells Fargo. During her first month, Veiongo received exceptional exposure to Wells Fargo’s community-first banking culture, and trained to connect to people with confidence.
Veiongo problem-solves customer issues for online users between 6 AM and 2:30 PM. Communicating directly with customers calling in, Veiongo helps them navigate online services while motivating the team to meet metric goals. Whether it’s password resets, user name changes, or direct pay set-ups, Veiongo gives step-by-step guidance with patience and professionalism.