At the end of each week, Warby Parker employees pull together an email with four things: what they’ve accomplished this week, what they’re planning to do next week, one idea for innovation at Warby, and their happiness on a scale of 1 to 10. It’s a great way to keep everyone in tune with what’s going on, and it’s a good reminder that Warby really does want its employees to be happy—and will find a way to improve things whenever an issue comes up.
What Tim Does
Director of Online Experience
Tim takes data from the site and customer emails and figures out what new features, or even small tweaks, would make the Warby website even better. Tim splits his day between researching trends, looking at customer behavior, and talking to people everywhere—from the Retail Team to HR—about improvements. Then, he sits down with the design and development teams and figures out how to make those ideas happen.