Reid majored in business economics at the University of Arizona. He attended a career fair there in his senior year, and happened upon the Vanguard information booth. He was sold by the extensive training opportunities the company offered to crew members without prior experience, and he knew it was the best place to begin his career.
Reid arrives in the office at 8:30 AM and begins his day by checking for daily news updates and system issues that he needs to be aware of in co-worker or client interactions. Reid spends the majority of his time meeting with product managers, discussing project statuses and presenting progress reports to Vanguard's leadership teams.