Because the company is so customer-focused, employees love speaking with their clients. From customers who can’t find local engineers and use Upwork to find remote Russian teams to freelancers in Nepal who don’t want to leave their families to find work opportunities, customers’ stories are textured and varied—but the common thread is the real change that Upwork brings to real lives.
Katrina gets into the office around 9:00 AM, and she immediately checks in with the overseas team that’s in charge of overnight support. Katrina then conducts a few meetings with the Product, Marketing, or Operations Teams to give them feedback and discuss new initiatives. She also spends part of her time working on projects with her own team, making sure everything is running smoothly.