Meet Upwork's
KATRINA BENJAMIN

Careers - Office Life
 Loving Customer Service
Office Life
Loving Customer Service
Because the company is so customer-focused, employees love speaking with their clients. From customers who can’t find local engineers and use Upwork to find remote Russian teams to freelancers in Nepal who don’t want to leave their families to find work opportunities, customers’ stories are textured and varied—but the common thread is the real change that Upwork brings to real lives.
Careers - What Katrina Does
 Director, Freelancer Success
What Katrina Does
Director, Freelancer Success
Katrina gets into the office around 9:00 AM, and she immediately checks in with the overseas team that’s in charge of overnight support. Katrina then conducts a few meetings with the Product, Marketing, or Operations Teams to give them feedback and discuss new initiatives. She also spends part of her time working on projects with her own team, making sure everything is running smoothly.
 
 
“The words I’d use to describe the culture here are passionate and collaborative.”
 
“The words I’d use to describe the culture here are passionate and collaborative.”
 
 
“When I work with our freelancers, I get to hear their inspiring stories of success within our marketplace.”
 
“When I work with our freelancers, I get to hear their inspiring stories of success within our marketplace.”