Even though Rachelle received her undergraduate degree in biology, she parlayed her general education skills into beginning her own real estate business. Just before the market bubble burst, however, Rachelle began searching for new avenues. She was soon recruited by Trustwave to fill a Consulting Operations position—which eventually led her through the Project Management Team and onto the Customer Relations Team.
When Rachelle arrives in the morning, the first thing she does is check the Trustwave portal for any issues that may have arose over night. After dealing with anything that requires immediate attention, Rachelle sets about supporting her team and working cross-functionally with other teams—helping Trustwave clients solve any service issues and better understand their security software.