Before joining TaskUs, Daniel worked at Airbnb, where he learned all about customer service and went on to build out the startup’s white glove program. Though he studied advertising, Daniel’s knack for cultivating great support experiences took precedence—and it helped him progress through three positions at TaskUs that ranged from operations to project management.
Daniel’s schedule is a true example of having no typical day. Sometimes, he pops in the office around 11 AM or takes consulting calls at strange hours to connect with clients in other countries. Customer journey mapping and CX strategy plans can be done from his desk—but Daniel spends more than half his time traveling to other sites.