Derek has a degree in communications and computer interaction—but he likes to think of himself as a graduate of the school of Google. After college, he played professional sports and worked in sales, but his curiosity in computer science drove him to the internet, where he taught himself all about the field.
Being an expert in ServiceTitan’s software is Derek’s main responsibility. By knowing the tool inside and out, he’s able to help the Sales Team recruit more clients. He spends his days doing demonstrations, fielding calls from customers, and answering question from colleagues. He also works closely with the Product Team, exploring opportunities to improve the tool.
“Customer success really drives our culture. That customer-first mentality bleeds over into how our managers treat our employees. If our employees are motivated and successful, our customers are going to be successful—and the company’s going to be successful too.”
“Our managers enable us to make decisions—they certainly check in regularly, but in the end, they want us to take ownership of our responsibilities and successes.”