Sephora
- Industry
- Fashion & Beauty
- Location
- San Francisco, CA
- Size
- 10,000+ employees
Working at Sephora
Sephora is a beauty retail company dedicated to providing a wide range of top-notch products. Stores carry new beauty cosmetics and fragrances, as well as the old classics. Sephora is also committed to outstanding customer service—all employees undergo Sephora training in makeup technique, application, and history, guaranteeing that customers are always met with knowledgeable staff.
Sephora University
In order to deliver effective makeup advice and personalized support, all store associates take classes at Sephora University. The “university” inhabits an entire floor of Sephora’s San Francisco offices, and employees come in to receive specific brand training. Learning is hands-on, and it often involves working directly with products.
A United Front
Sephora store employees follow a dress code of white, black, grey, red, and Tangerine Tango—with the tangerine chosen as this year’s "Color of the Year" as a result of Sephora's partnership with Pantone. Although not visible to the public shopper’s eye, employees at corporate also dress in these same concept colors, creating a sense of unity across the company. That said, there’s always room for a little creativity—and come Friday, everyone gets a day off from the “uniform” to show off their own style.
Part of the Team
“Corporate Headquarters” is a term you won't hear at Sephora. Instead, the company’s central offices are known the Field Support Center, emphasizing a flat hierarchy between corporate and stores and the common goals and spirit they share. Rather than creating stark divisions between company levels, the Field Support Center is there to facilitate store work.