Graduating from Mills College with a degree in English and art history, Kat’s background wasn’t technical, but that didn’t stop her from exploring the local startup scene. After an exciting interview with recruiters, Kat joined PagerDuty as an entry-level support specialist. She learned technical skills from managers and colleagues, and now she heads up the Support Team.
Kat oversees the Support Team, which consists of support specialists—the first point of contact—and support engineers, who handle the more complex technical questions passed on to them. Constantly empowering her team, Kat is also in charge of coordinating deep collaboration across teams to ensure customer needs are understood and served.
“I really enjoy coaching colleagues as they grow their careers here at PagerDuty. Whether they want to advance within our team or in other areas of the company, the Support Team is a great gateway for more opportunities.”
“We are successful because we combine some great processes and standard methods for helping our customers with creativity and critical thinking—thinking outside of the box to help our customers achieve their goals.”