Meet OfferUp's
ELIZABETH RUTHERFORD

Careers - Elizabeth’s Story
 Customer Philosopher
Elizabeth’s Story
Customer Philosopher
Elizabeth studied theology in college and decided to work in social services upon graduating. Eventually, she realized her personality aligned better with customer service, so she joined a different local startup before being recruited by OfferUp. Once she was hired, it didn’t take long for Elizabeth to be promoted to her current role.
Careers - What Elizabeth Does
 Customer Care Manager
What Elizabeth Does
Customer Care Manager
Elizabeth heads in earlier than most of her co-workers, since flexible hours allow her to come in at 7:30 AM to get started before the team’s morning stand-up meeting. Her main goal is to make sure her team is set up for success so they can address customer needs quickly and report feedback from the community to other internal teams.
 
 
“We have a lot of freedom to find the answer right in the moment and not get bogged down by bureaucracy.”
 
“We have a lot of freedom to find the answer right in the moment and not get bogged down by bureaucracy.”
 
 
“Holding onto an idea just because it was the first option doesn’t fly here. We’re adaptable—we’re fast to change if something doesn’t work.”
 
“Holding onto an idea just because it was the first option doesn’t fly here. We’re adaptable—we’re fast to change if something doesn’t work.”