May spent her entire career in account management and client services, even though she studied marketing. When she saw the job opening at Lytx, May immediately connected with the product’s mission and the company’s reputation to push for better solutions. The welcoming job interview she experienced sealed the deal—and confirmed that the laid back environment was perfect for her personality.
May takes the majority of her client calls in the morning, so she’s fresh and ready to walk through the onboarding process. She also answers questions about using products—or steps in to assist members of the Implementation Team with their calls. Then, May reserves the afternoon for project-based work, like holding team training sessions or creating best practices material.