Hae came to LegalZoom through the recommendation of friends, who often shared great stories about life at the vibrant office. Eventually, she joined the Sales Team, where she discovered that all the stories about Zoomer culture were true. She found LegalZoom, with its commitment to employee development, to be a perfect fit. Hae was encouraged to pursue various leadership roles and is now leading the way in Customer Care.
Hae leads her team to deliver the best possible customer experience, providing clear information and resolutions to a wide range of customer inquiries. Because of her passion for helping people and her commitment to the LegalZoom mission, she starts every day with a team meeting, during which she coaches customer care representatives and evaluates call metrics, pinpointing opportunities for improvement.