Kim always wanted to be an accountant, so studying mathematics and management science at MIT was a decision that didn’t take much analysis. After graduating, she served as an actuary—but soon found she preferred an environment where numbers and creativity could co-exist. So, she packed up her calculators and came to Intercom.
Kim’s days begin with her inbox, where she spends time balancing long-term project needs and addressing short-term inquiries, tweaking weekly business model updates, and working with accountants. Kim's main goal is to tell stories with data to leaders so that they can make informed decisions when it comes to financial impact and growth.