Jin studied aerospace engineering at MIT, but realized she didn't want to enter the field directly. Luckily, she found a team within a management consulting firm that focused on the aerospace industry, where she worked on projects ranging from the shop floor of components manufacturers to the corporate offices of aerospace firms. Business Operations at startups was a natural transition from there—fewer airplanes, but ironically just as much mention of rocket ships.
A Business Operations Manager's job is rarely the same from one month to the next—Jin's projects so far include streamlining the hand-off between Marketing and Sales, working with the Growth and Analytics Teams to launch and monitor experiments, and partnering with the Research Team to refine Intercom's understanding of customer segments.
“What makes this team different from other places I’ve worked is the expectation to push yourself to the point where you're constantly out of your depth. This comes with an acceptance—a celebration—of when you fall down in the process.”
“We have a group called InterWomen that meets every other week. Everyone is invited, and each time someone different selects the topic and leads the conversation.”