Brendan was an Intercom customer for years before joining the team at the recommendation of a friend who started at the company during its early days. Though he studied linguistics, Brendan had worked as both a product manager and a designer—but he found engineering the best blend of each discipline, and Intercom valued that mix too.
Brendan manages one of Intercom’s Engineering Teams in San Francisco, working closely with product managers and designers. His days are filled with collaborations—he works closely with product managers to look at goal-tracking and teams with designers to tackle things like in-product messaging. Brendan also occasionally jets off to Dublin to sync growth across offices.