Each team at Intercom is encouraged to form its own mission statement and set of goals. Because everyone is aligned behind a clear outcome, employees enjoy autonomous schedules that allow managers to routinely expose them to challenges that prompt personal and professional growth. Then, work becomes more about exploration and creativity than plugging away at to-do lists.
Becoming an "Intercomrade"—the Intercom-ism for team member—starts with an introduction in the weekly All-Hands meetings across both locations. Show-and-Tell Fridays, where demos are combined with happy hour, are also key to the ambitious, yet familial, attitude that employees share. To keep the creative juices flowing, the team also holds regular game and yoga nights, as well as impromptu outings around both cities.