Jess majored in finance & management at NYU, but after graduation, she received an offer to join S&P Capital IQ in a client services role. After S&P, Jess helped build the enterprise accounts team at ZocDoc before coming to Hightower, where she heads up the owner accounts team.
Jessica spends half of her time on the phone with clients, addressing their questions and needs. She spends the rest of her day with other teams at Hightower, communicating client feedback, and working on improvements. Her main goal is to make sure customers are successful and satisfied with Hightower—all while improving their leasing business.
“We make sure that the people we hire fit in with our company values. So one piece of advice for someone coming into Hightower—know what our values are and how you fit into those.”
“One of the qualities that you need to be successful at Hightower is ownership. Being able to own the problems that you encounter—not just presenting the problem, but also the solution—is very important.”