To encourage motivation amongst the staff, the Soho Grand Hotel organizes contests for top sellers. At the end of every month, the employee who processes the most upgrades wins a fun prize—like a free night stay at the hotel or movie tickets—in addition to their commission. Staff love the challenge and competitive spirit among their peers.
Working in the hospitality industry takes a certain kind of person. Staff at the Soho Grand Hotel know that success requires someone who loves to be around people—someone who genuinely cares about helping others. The perfect person is also someone who can handle stressful, high-pressure situations without breaking a sweat.