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Meet Goosehead Insurance's
SHANA BIBBS

Careers - Shana’s Story
 Progress Professionally
Shana’s Story
Progress Professionally
Shana entered the working world with a psychology degree, a background in customer service, and ambitions to progress professionally. She first connected with Goosehead Insurance through a staffing agency, and, having seen little to no growth at previous jobs, found Goosehead Insurance's meritocratic promotion style, vibrant culture, and accepting attitude incredibly refreshing.
Careers - What Shana Does
 Service Agent Manager
What Shana Does
Service Agent Manager
Shana checks in with her team of service agents first before she outlines daily sales goals and performance metrics. She chats with clients and agency partners periodically throughout the day to assess whether needs and expectations are being satisfactorily met—and she inspires agents to challenge the status quo and go for greatness.
 
 
“We are very in sync with our service agents and their daily needs and the resources that we can provide them. It’s not what my team can do for me, but what can I do for them.”
 
“We are very in sync with our service agents and their daily needs and the resources that we can provide them. It’s not what my team can do for me, but what can I do for them.”
 
 
“We are always recognizing people for their performance.”
 
“We are always recognizing people for their performance.”