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Careers - Katie’s Story
 Moving On Up
Katie’s Story
Moving On Up
Katie’s path has been impressive, since she started interning in the network operations center at Dyn while still studying computer science at Southern New Hampshire University. Once she wrapped up her studies, an opportunity opened for her at Dyn—and she progressed through the support tiers at record speed.
Careers - What Katie Does
 Senior Technical Support Representative
What Katie Does
Senior Technical Support Representative
Katie provides VIP treatment for high-profile customers who need occasional tech support. She typically fields the most requests when helping users migrate to new features Dyn has rolled out. Since Katie assists users directly, she sometimes works remotely or takes on a special project—but never misses an impromptu nerf gun fight.
 
 
“I always feel valuable in my job. There’s never a day that I don’t help someone on my team or improve something for a customer. My sense of purpose never wavers.”
 
“I always feel valuable in my job. There’s never a day that I don’t help someone on my team or improve something for a customer. My sense of purpose never wavers.”
 
 
“There are a lot of different paths you can take, especially under the engineering umbrella. It’s the entryway to any direction you want to go, and your colleagues help get you there.”
 
“There are a lot of different paths you can take, especially under the engineering umbrella. It’s the entryway to any direction you want to go, and your colleagues help get you there.”