With Dealer-FX quickly expanding its operations and products, keeping everyone on the same page and mission is paramount. Dealer-FX uses a company-wide Knowledge Tree application, which serves to get everyone up to speed on the latest product insights and developments. The company is leveraging the tool to assist with customer training and support, and continues to develop new software tools to standardize core business functions.
Dealer-FX is transforming how millions of consumers interact with automotive brands and retailers. The customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency, and trust to consumers—and increased profitability, retention, and brand loyalty to dealers and global auto manufacturers, also known as Original Equipment Manufacturers (OEMs). The company's ONE Platform is comprised of seven components that deliver the best dealer service experience available.
“We often host town halls where everybody in the company gets together and we talk about our success and where we’re going. We make sure that we share the knowledge so everybody gets up to speed—and then we do something fun for the rest of the day.”
VP, Software Development
“When you're talking to management here, it’s like you’re talking to a friend—I can talk about anything and I feel comfortable. You don’t have to hold back when you’re talking to management.”