Growing up, his parents wanted him to be a doctor or a lawyer, but Akins studied psychology instead. One day, it occurred to him that many of his family and friends were stuck in the broken healthcare system—and Akins saw his calling. He has worked towards making healthcare a better experience ever since.
Akins likes to start earlier than most, trying to process and get a little work done, because once the day is underway, it can get pretty hectic. Rarely at his desk, Akins can be found in a meeting across departments, at a white board with design, trying to hash out a user interaction, or making plans for future projects.
“‘1/1’ is a term that means January 1st, but really it’s more than a date—it’s shorthand for setting big, hairy goals to push ourselves to do better in new, interesting ways that our users will love.”
“To be successful at Collective Health, I think the one essential quality is grit. Because it’s tough. Healthcare is complicated, and getting it right is difficult—we have a very high bar for quality. All problems are opportunities for another route.”