Creating happy customers starts in the Clarabridge offices, where CX-savvy pros have plenty of freedom to tackle daily duties while consuming an inordinate number of cappuccinos and free snacks. Employees thrive in a results-oriented environment that rewards initiative with responsibility and encourages innovative thinking. A customer-first attitude sets Clarabridge employees apart from the rest.
Clarabridge brings the words and sentiments of consumers straight to businesses around the world. Their Customer Experience Management software uses proprietary text analytics to do the heavy lifting, providing insight into surveys, reviews, social media, and more. Once the analytics start rolling in, companies can understand how customers feel and up their game to improve satisfaction.