Joanna went to San Francisco State University and studied organizational communications before getting her master’s degree in communications and leadership from Gonzaga University. With prior experience as a loan officer, she applied for a job at Clara, fell in love with the company when she came in for her first interview, and immediately knew she had to work there.
Joanna is a part of the Sales Team, and her main goal is to make sure that Clara’s product and service are aligned with each homeowner's best interests. She gets in between 8:30 and 9 AM and spends her day on the phone talking to customers, responding to emails, and consistently coming up with new ways to improve the product and customer experience.
“Buying or refinancing a home can be a very emotional process, and it can be very hard sometimes—we’re really just trying to take out that stressful part and make it an easy and transparent experience for the homeowner."
"We are heard here, and everybody's opinions matter. I've seen things that I’ve suggested go into effect right away—it's not just a bunch of talk with no action."