Jose wanted to put his people skills to use by working in customer support after college. However, he didn’t want to join any old company—diversity and growth were must-haves. Once he saw that Booking.com supports a slew of languages in countries around the globe, Jose knew it checked off everything on his list—while giving him plenty of paths to pursue later.
Jose faces a unique challenge on a daily basis—catering support services to both guests and partners. Because of this dual objective, Jose answers questions, connects partners with resources, and liaises between internal teams and users to make sure the products delivered are as advertised. When he isn’t juggling phones, Jose also looks into special requests—which can come from anywhere in the world.