Meet Betterment's
SHAWN LI

Careers - Shawn's Story
 Cultural Match
Shawn's Story
Cultural Match
While residing in Atlanta, Shawn studied business management and accounting, planning to break into the public accounting and entertainment financing space. Feeling her skills mismatched, Shawn quickly realized that she didn't thrive in those environments, and fortunately found a more fitting future in financial technology services at Betterment's culture-conscious company.
Careers - What Shawn Does
 Customer Experience Supervisor
What Shawn Does
Customer Experience Supervisor
Shawn attends to Betterment customers’ technical needs, establishes happy and helping relationships with the company’s customers, and handles incoming calls, emails, and chats in-house. She resolves feature and functional issues by communicating quick step-by-step solutions or updates, and relays customer feedback to internal teams to improve the product.
 
 
“The management style is a very supportive environment. It’s a two-way communication street.”
 
“The management style is a very supportive environment. It’s a two-way communication street.”
 
 
“We highly value communication. It’s important to know how to communicate well, concisely—but also very thoroughly.”
 
“We highly value communication. It’s important to know how to communicate well, concisely—but also very thoroughly.”