Vik earned a degree in marketing from Northern Illinois University before joining Discover Card to put his degree to work. While employed in Chicago, Vik also attended Northwestern to complete an MBA. The program helped him realize his knack for digital strategy and product innovation—which led him to Asurion during the company’s own transition.
Vik makes customers happy by perfecting or adding to the solutions repertoire, which means he’s at the front of Asurion’s innovation pipeline. By working with the back-end and core Product Teams, Vik’s enabled the company to introduce new ways to support customers, like through live expert videos. Expanding support through new products also benefits Asurion’s clients.