After studying engineering science and musical theatre, Esther was looking a career that would let her use both sides of her brain—and by combining problem-solving with person-to-person interaction, technical support was the perfect choice. She worked in Toronto before looking for work closer to home in Hamilton, and was thrilled to find a tech company as cool as Adlib in nearby Burlington.
Esther starts her day by checking her email, seeing what inquiries came in from Europe overnight and how her current cases have followed up. After that, she’s usually chasing down developers or other customer support engineers to collaborate on solving ongoing customer issues in order to make sure users have seamless experiences with Adlib’s product.
“If you’re coming in for an interview, I recommend that you show you’re able and willing to learn. Because there are new things happening in the company every day, you have to be ready to meet those challenges.”
“We have customers with complex business needs, so the fact that they will always bring me a new puzzle to solve is exciting for me—it’s very satisfying to have that ‘Eureka!’ moment with them.”