Teresa cites a number of reasons why she loves working at 4G Clinical, but above all, it’s the mission that Teresa identifies with the most. Providing support services for systems designed to help sponsors bring crucial medicines to patients faster gives Teresa a level of personal satisfaction in her career.
Because issues can come into the Support Team at any time—and through various channels—every day is different for Teresa and her team. Whether through the phone, voicemail, chat, a web form, or email, Teresa strives to handle each issue with efficiency and effectiveness. Her goal is to provide stellar customer support by ensuring a positive experience.
“It’s a welcome challenge to stay on top of the tools and services that are out there so that I can make sure the team has every possible tool that they could use or need to make their job and their role more successful.”
“We have a very team-oriented environment where we work together to improve efficiencies on a daily basis.”