Rosetta interviewed at 1-800-PetMeds after moving to Florida. She was impressed by the caring nature of the company, and the opportunities for growth were attractive. After she nailed her typing test, the company welcomed her with open arms. In training new hires, Rosetta strives to make them feel similarly at home.
Rosetta starts her day by preparing to field calls and address correspondence from PetMeds customers—she strives to connect with pet parents on a personal level. Over time, Rosetta has learned that communication is integral to her role in customer care. She makes a point of listening to customers and empathizing with their concerns.