This Company Is Making Homes (and Customers) Across the World Happier
Framebridge is on a mission to make high quality framing both simple and affordable by custom designing, manually assembling, and speedily delivering beautiful, ready-to-hang artwork.
“We’re building a world-class brand that’s synonymous not only with custom framing but also with preserving art and memories—and doing so with an amazing customer experience,” explains VP of Marketing Matt Carrington.
Framebridge’s customer experience truly is “amazing.” To show the company’s appreciation to customers, the Framebridge team sends each frame order recipient a heartfelt handwritten thank you note—adding a personal touch to every purchased item. Employees do this because they believe it’s an honor to have customers share their life stories with the company. Carrington, for instance, feels privileged to be able to connect with customers through their artwork and photographs, and hence enjoys crafting products that capture memories for a lifetime.
Rachel Lubin, the Director of Strategy and Business Intelligence, echoes Carrington’s thoughts and shares, “We’re completely devoted to delivering a high-quality product and bringing beauty and joy into people’s lives.” To show their devotion to delivering products that customers love, employees are committed to Framebridge’s “roll up your sleeves” culture. Every employee—from the CEO to interns—is expected to make frames and pack boxes in the stock rooms and factory at least once. Having this hands-on approach to everyday tasks helps Framebridge figure out what works best and feel even more connected to its growing customer base.
Check out Framebridge’s offices, then go get your next job.
A board member of Columbia Organization of Rising Entrepreneurs, Kat is either hosting inspiring founders or trekking across cities (Silicon Valley and London, anyone?) to discover the hottest startups. And, when she’s not putting together large-group gatherings for InterVarsity Christian Fellowship, Kat is planning food excursions to discover the best Taiwanese beef noodle soup in NYC. The only thing she loves almost as much as crafting content as an Editorial Intern at The Muse is studying content as an English Major at Columbia University. Say hi on Twitter @katxmoon.More from this Author