When it comes to analyzing consumer behaviors, no one helps businesses do it better than the people at Clarabridge. The Reston, VA-based company’s customer experience management software helps brands measure everything from social engagement and speech patterns to sentiment analysis and messaging. “Clarabridge pulls emotion out of what customers are saying about a company so leaders can start making the changes that matter,” explain Beth Fulton, VP of Customer Success.
To achieve this level of success, Clarabridge practices what it preaches and puts the customer first. The company has a results-oriented environment that rewards initiative and encourages employees to think outside the box when solving some of the tough challenges facing its clients. “Managers here are incredibly supportive. They’re true resources to help teams achieve Clarabridge goals,” explains Andy Davis, Director of Inside Sales for the company’s social engagement tool, Engagor.
Additionally, Clarabrige also values autonomy. “You have the ability to tailor your workday in a way that’s productive for yourself and the company,” says Content Marketing Manager Lisa Sigler.
So, what does a culture in this fast-growing customer service company look like? For one thing, there are free snacks and five-star cappuccinos. Clarabridge also boasts a lively new hire bootcamp and a monthly series called Food for Thought, which is dedicated to sharpening employees’ professional development skills, as well as a beloved annual conference featuring incredible speakers and entertainers.