Our mission here at The Muse is simple: to help you find your dream job. So, there’s nothing we love more than hearing about it when you do!
Today, we chatted with Raquel Moscardon, a strategic operations specialist at Bluebeam. Thanks to her non-generic cover letter, she was able to land her dream job working for a company that customers love and employees feel supported at.
Give us your elevator speech!
I was born in San Francisco and raised in the East Bay. I did my undergrad at San Jose State where I majored in psychology. I love discovering the story behind every single person I meet and what makes them tick.
While in school, I worked as a caregiver, then landed a job as a program coordinator at a retirement home after graduation. After two years, I made a life changing move to Southern California and applied my way of thinking into business. I became curious about business management and accepted an administrative position to learn the ins and outs of a company. During the learning process, I mostly enjoyed talking to customers to understand their needs. I’m also a huge nerd about personal and professional development, so I enjoy learning about the journey of other people’s successes and seeking out mentors for advice.
What do you do as a strategic operations specialist at Bluebeam?
I work at Bluebeam’s remote office in San Diego. My day to day consists of responding to customer cases, processing orders, creating quotes, managing customer licenses, and offering frontline support to our awesome customers. I have full knowledge of our product suite, pricing, and licensing options, so I focus on educating our customers about Bluebeam and finding the best solution to their needs. I also help with implementation of internal operations that include helping other co-workers and teams with special projects.
What were you doing before you landed your new job?
Before this, I worked at a medical device manufacturing company as a customer service representative.
What were you looking for in a job?
I was looking for a job where my ideas mattered, something new happened every day, and I could actively solve problems. Company culture was also a big deal for me. I was looking for a place that was fun, but also where every employee knew how important their job was—a good balance of some nonsense and no-nonsense. Essentially, I was looking for a place where I could grow and for a company where I could capitalize on my strengths.
What attracted you to the company or job when you found it on The Muse?
Initially, I was attracted to how the job description was written—it had personality! It felt like someone was talking to me personally. I instantly believed Bluebeam must have a fun company culture, and so I proceeded to stalk them via The Muse, Google, and its website.
What’s something most people would find surprising about working at Bluebeam?
First, the customers. Bluebeam has the coolest customers! It’s not every day where you get to hear someone say, “I love your software!” but here, you hear it almost every day, and it never gets old.
And also, we have an open bar (with beer and wine). Most people I tell this to are surprised, and then immediately ask me if they can come work for Bluebeam.
What’s your favorite part so far about working at Bluebeam?
If you asked this question to everyone at the company, my guess is that you’d get the same answer 99.9% of the time: the people! I’ve never worked with such a fun group of people. Even though headquarters is in Pasadena, Bluebeam has a way of making every single person feel involved, whether you’re in another office or working remotely. Being able to maintain company culture is really important to Bluebeam.
What’s the coolest project you’ve worked on so far?
All new hires are required to take the StrengthsFinders 2.0 Assessment, send our results to our manager, and then have a meeting where we interact with one another and speak about our strengths. I love being able to understand the people I work with through this assessment.
Another project I’m currently excited about is preparing some training presentations as refreshers for current employees and for future hires.
Learn More About Working at Bluebeam
Is there anything from The Muse that helped you out in your job hunt?
I used The Muse to check out (or rather, stalk) the Bluebeam company page. I literally read every paragraph and watched every video. By the time I was done rummaging through, I had a pretty good understanding of what I was getting into. I was more hyped for my interview than nervous because I wanted to meet the people at Bluebeam so bad!
Is there anything in particular you did during your application process that you think helped you stand out and land the job?
I would definitely say it was my cover letter. In the job application, the company tells you that it wants a “personalized” cover letter that reflects your personality and why you would be the right candidate for the position. I basically threw out all my old cover letters and started from scratch. It wasn’t the normal “corporate-y” cover letter you read all the time. I put as much personality in there as they did in the job description and hoped for the best.
What advice would you have for someone who wants a job like yours?
The right job and the right company are out there. Don’t be discouraged when something doesn’t go your way. I was turned down by plenty of companies before Bluebeam, and when I think about it now, I knew that those instances were blessings in disguise because they led me to where I am today.
Most of all, be yourself. Being yourself will eventually lead you towards the right fit, and as long as you work on yourself harder than you do anything else, I’m sure the perfect job will find you.
TopicsBluebeam , Job Search , Company Profiles , Finding a Job , Who's Hiring , I Got My Job On The Muse , Customer Service , Operations
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