How I Found a Job at a Startup That's Changing an Industry—and Making People Happy Every Day
Our mission here at The Muse is simple: to help you find your dream job. So, there’s nothing we love more than hearing about it when you do!
Today we chatted with Clare Burke, who wanted to find a startup that provided her the opportunity to apply her prior skills and experience, work with extremely motivated people, and tackle new challenges. And she found just that! She is now a Customer Experience Champion at Framebridge, where she works hard to ensure customers are happy with their experience and satisfied with the product they ordered.
What were you doing before you landed your new job?
After graduating from Tulane University in 2014, I stayed in New Orleans for just over a year doing freelance marketing and communications work for nonprofits before moving to DC for the Framebridge role. I also held a few part-time administrative roles at the university with a tutoring program and a university-run summer camp and spent a lot of time focusing on public service projects.
It was a lot of fun to keep busy doing different types of work, and I gained a lot of experience during that time. All of these various things also gave me more clarity on what I enjoy doing most and what I wanted in a job. For example, I understood the importance of making the world a better place no matter what I’m doing.
What are you doing now in your new role?
I am a “Customer Experience Champion,” and my day-to-day responsibilities mainly center around serving our customers. I talk with them all day long via email, phone, and live chat to help solve problems and answer questions. Our team also works on integral parts of the customer experience, including design consultations and writing handwritten thank you notes for every order.
Outside of daily responsibilities, I’m given flexible time to work on personal projects. I use this time to work on developing new processes and refining existing ones to help our team function better and smarter. I love working for a startup because there’s so much room for growth and new ideas.
What attracted you to Framebridge when you found it on The Muse?
I was really intrigued by the idea of an online framing company. It was so novel and seemed like a “Wow, I wish I had thought of that!” type of idea. I loved the combination of design and technology, and I could tell there was a really personal element to the work as well—after all, people are trusting you with some of their most important and sentimental items. Custom framing is a completely new realm to me, and I loved the idea that a somewhat mysterious and inaccessible industry was being made available to everyone through an e-commerce platform.
What’s something most people would find surprising about working at Framebridge?
Everyone helps out with production throughout the busy holiday time. During the pre-Christmas rush, the whole corporate team comes to our studio to help build frames. It’s a really crazy time, and seeing everyone roll up their sleeves to get it done is awesome. That’s just one example that speaks to the family environment that we have—everyone supports one another.
What’s your favorite part so far about working at Framebridge?
Nothing’s ever set in stone—if I have an idea of how we can do something better, I can make it happen. I’ve worked in customer service roles before, and they all had a ton of structure and rules. So, it’s really cool to have the freedom to find solutions that best serve the customer without being bogged down by strict policies. We really do put the customer’s happiness first, and I love being able to put a smile on someone’s face.
Learn More About Working at Framebridge!
Is there anything from The Muse that helped you out in your job hunt?
I read a lot of Muse articles while I was job hunting. I was always awful at writing cover letters, and I specifically remember reading articles with examples that helped me immensely. In addition, I applied for jobs directly through The Muse’s website and found out about companies I’d never heard of before (like Framebridge!). I trust The Muse to feature really innovative, cool companies, so I knew that anything I found here would be an awesome opportunity.
Is there anything you did during your application process that helped you stand out and land the job?
Qualifications and experience are obviously super important, but I was also just genuinely enthused about Framebridge as a company, and I tried to make that excitement very apparent during the application and interview process. I think that made me stand out as someone who would not only work hard in my position, but who also cared about the business as a whole and would go above and beyond to aid in its success and growth.
What advice would you have for someone who is stuck in a difficult job hunt right now?
Don’t be afraid to apply for things that you aren’t 100% sure are a good fit. If something about the company intrigues you, you might as well give it a shot!
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