Chances are, you’ve heard of Zappos. Founded in 1999, Zappos began as an online shoe retailer—and has since expanded to include clothing, accessories, beauty, and home items. Committed to making shopping quicker, easier, and more consumer-friendly, the company has built a reputation for phenomenal customer service and unrivaled selection.
What makes Zappos’ culture stand out is the company’s practice of Holacracy. What is Holacracy, you ask? “[It’s] a self-management style where there is ultimately no manager,” explains accounting manager Kar Tse. “It gives people more power to voice their opinions, and it also gives people the opportunity to provide perspectives that might have not been normally shared.” Another reason Holacracy excites Tse is that he believes that when people come together to offer different perspectives, “anything can happen.”
Buyer Angela Gonzalez shares Tse’s appreciation for the unique company value. “I love that Zappos has the initiative to try new things and be fearless,” she says, “We are now a Holacratic organization that’s self-managing and self-organizing. It’s a great opportunity for new hires to come in and lead the way.” With this management system, Zappos fights the strains of bureaucracy and encourages employees to be themselves.
Check out Zappos’ offices, then go get your next job.
A board member of Columbia Organization of Rising Entrepreneurs, Kat is either hosting inspiring founders or trekking across cities (Silicon Valley and London, anyone?) to discover the hottest startups. And, when she’s not putting together large-group gatherings for InterVarsity Christian Fellowship, Kat is planning food excursions to discover the best Taiwanese beef noodle soup in NYC. The only thing she loves almost as much as crafting content as an Editorial Intern at The Muse is studying content as an English Major at Columbia University. Say hi on Twitter @katxmoon.More from this Author