About Wipro
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.
We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.
A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.
We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
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• A PROUD HISTORY OF OVER 75 YEARS
• FY22 REVENUE 10.4 BN USD
• WE'RE PRESENT IN 66 COUNTRIES
• OVER 1,400 ACTIVE GLOBAL CLIENTS
Role
Market Development Operations Specialist
Key Skills
Service Delivery, Construction, Engineering, Field Operations processes
Location
Domain Consultant
Experience
8+ Years
Role Description
Title: Sr. Project Manager/ Market Development Operations Specialist
JOB SUMMARY
Responsible for evaluating incoming and proactively identified market expansion opportunities in several areas across the country simultaneously. Review market data for clustered builds to gain cost efficiency. Demonstrate knowledge of Service Delivery, Construction, Engineering, ISP, OSP and Field Operations processes/procedures (end to end process). Demonstrate a level of technical knowledge of equipment and devices. Generate Salesforce and biller required objects for fiber new builds.
MAJOR DUTIES AND RESPONSIBILITIES
Successfully drive multiple projects simultaneously by establishing key stakeholder requirements and project objectives while serving as the primary project contact.
Meet or exceed high-quality standards and leadership expectations by implementing project management processes and methodologies to ensure on-time completion within budget.
Submit status updates and reports while gathering project-related feedback through meetings with internal clients of assigned projects.
Maximize project performance by tracking costs, service levels and other metrics and improve efficiency through the development of options and recommendations.
Solve tough and complex problems. This includes the ability to effectively glean meaning from available data, be a quick study of the new and different, add personal wisdom and experience to arrive at the best solution given the information available, and use multiple problem-solving tools and techniques.
Be organized, resourceful, and planful. This includes the ability to leverage multiple resources to get things done and lay out tasks in sufficient detail. This also includes the ability to get things done with less and in less time, work on multiple tasks at once without losing track, and to foresee and plan around obstacles.
Leverage knowledge of industry-specific business operations and how to evaluate different business propositions. This also includes the ability to quickly learn and embrace new methods and technologies.
Communicate work tasks and establish expectations. Coordinate work activities and scheduling with internal teams and building POC. This also includes monitoring progress and ensuring quality of work.
Work closely with building POC to respond and address any concerns quickly.
Utilize Salesforce tools, design platform and BI cluster analytics platforms to identify clusters and assist in building survey requirements.
Create Salesforce and ICOMS or CSG required data inputs and package cluster survey requests for submission into PRISM including preliminary cost analysis.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to manage multiple projects simultaneously, prioritize and organize effectively, show judgment to make decisions and solve problems under pressure
Ability to analyze and interpret data
Ability to multitask in a role with little supervision and many demands from various business units
Ability to define key performance indicators/metrics
Ability to document, prepare and present data-driven presentations
Ability to use personal computer and software applications (word processing, spreadsheet, Visio, MS Project, etc.)
Demonstrated knowledge of service providers/MSO network architectures and technologies
Knowledge of broadband coax and optical products and services
Knowledge of process and project management in a Broadband business
Knowledge of all functions and related tasks in the area of telephony service delivery
Ability to solve problems creatively
Ability to build and maintain cross-functional relationships
PREFERRED QUALIFICATIONS
Salesforce experience creating opportunities and required objects.
Understanding of workflow rules within Salesforce
Previous experience with ICOMS and CSG
Solid understanding of order operations workflow, processes, and procedures.
Qualifications
Bachelor's degree
Min 8+ years of experience in Information Technology
Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
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