Resiliency Operations Analyst- USDS

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
The USDS Resiliency Operations Center is responsible for incident management, crisis management, business continuity, disaster recovery alignment, and proactive readiness and preparedness programming for TikTok's US Operations

This position requires the ability to work well under pressure, act quickly, bring the right people to the table, and understand processes to analyze situations effectively

USDS Resiliency Operations Analysts will report to the USDS Resiliency Operations Center (ROC) Lead. This position is responsible for supporting incident response operations, analysis of incident intake and business impact assessments, strategic projects, and other duties as needed.
Responsibilities
- Analyze potential incidents to support incident management activities and business impacts
- Communicate with a variety of stakeholders (legal, engineering, product management, etc.) to resolve open questions and concerns during incident response, and convey incident response concepts and protocols in a digestible manner to non-technical audiences
- Support internal incident operations and fill incident management process gaps as needed. Build relationships with key stakeholder teams in order to inform process optimization projects
- The ability to understand TikTok's policies, compliance environment, operational processes, and technical infrastructure in the context of incident response assessments, as well as important privacy and compliance concepts to better understand when the incident response process should be triggered
- Investigate potential cases of business disruption (ex. evaluate Recovery Point Objectives and Recovery Time Objectives, etc.) and work collaboratively to develop flexible notification and business continuity processes

Qualifications

Minimum Qualifications
- Bachelors' Degree or industry equivalent work experience in business, data science, cybersecurity, emergency management, or operations with a focus on cross-functional collaboration in domains such as security, privacy, or compliance
- Demonstrated time management, problem-solving, prioritization, and interpersonal skills
- Demonstrated ability to work well under pressure and within constraints to solve problems and meet objectives
- Demonstrated ability to lead or contribute to global and multi-functional teams
- Excellent written and verbal communication and collaboration skills, and ability to influence without authority
- Familiarity or technical acumen to learn engineering terminology and ticketing platforms such as JIRA

Preferred Qualifications:
- 1+ year of work experience in the social media, entertainment, and / or tech industries.
- 1+ year of work experience in incident or emergency response.
- Experience directly working with software engineers to solve problems.
- Experience working with query languages such as SQL.
- Familiarity with the US security and privacy regulatory environment (ex. state data breach laws, federal privacy laws such as COPPA, etc.)
- Security or privacy focused certifications such as CompTIA Security+, CIPP/US, etc

This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to create an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6