We trust that as a Social Media Community Coordinator you will: (responsibilities)
- Conversation Catalyst: Spark conversations, ignite discussions, insert the brand into conversations and keep the engagement flames burning bright across all our social media platforms. From witty banter to thought-provoking questions, you'll be the master of creating content that gets people talking.
- Relationship Builder: Cultivate genuine relationships with our followers, influencers, and brand advocates. From personalized responses to surprise and delight moments, you'll go above and beyond to make everyone feel at home in our social community.
- Content Collaborator: Work closely with our Social Media Manager to develop community-centric content. Help with video shoots, content creation and curation that interests our target audience, driving engagement and conversions as needed.
- Engagement Wizard: Create a fun, creative and engaging response library to comments and questions. Report notable threats to appropriate management according to our crisis management policy.
- Data Detective: Dive deep into the data to uncover insights, trends, and opportunities for engagement. From tracking engagement metrics to monitoring sentiment analysis, you'll use data-driven insights to optimize our community strategy and keep our audience engaged.
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What you will need: (competencies, behaviors & attributes)
- Communication
- Creativity
- Customer Focus
- Detail Oriented
- Drive for Results
- Priority Setting
- Self-Knowledge
About you:
- 2-3 years of experience in social media and community management
- Experience in social media management tools and reporting
- Bachelor's degree in Marketing, PR, Communications, or related degree preferred
- Excellent writing skills - including copywriting, editing and proofreading. Proficiency in the use of Microsoft Office and social and mobile platforms (Facebook, Instagram, Pinterest, YouTube, Twitter, Pinterest, Blogs, Snapchat, TikTok)
- Ability to work independently as well as in groups to bring projects to fruition
- Some experience with shooting and editing social media content
- Ability to be and speak on camera is a PLUS
- Must have sound judgement to filter, understand and act on social media messages from multiple channels.
FLSA Status: Non-Exempt
This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.
Essential Functions:
Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
- Report to Division/Corporate Office/Community daily and adhere to schedule
- Ability to access, input, and retrieve information from a computer and/or electronic device
- Ability to have face to face conversations with customers, co-workers and higher level manager
- Ability to sit or stand for long periods of time and move around work environment as needed
- Ability to operate a motor vehicle if applicable
- Comply with company policies and procedure
Physical Demands:
- Must be able to able to remain in a stationary position up to 50% of the time
- The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.
Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.
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