Job Classification:
Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy
At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you'll unlock a motivating and impactful career - all while growing your skills and advancing your profession at one of the world's leading financial services institutions!
The Director of Operations Initiatives and Strategy will report to both the VP, Client Onboarding and Administration and VP, Head of GI Claims. They will be responsible for driving outcomes relative to annual business strategies and defined roadmaps across Operations verticals. Critical components are not limited to but include the creation and execution of strategic roadmaps, metrics optimization, operational readiness, expense management, CX improvement, and talent management/ engagement. These areas of focus are critical enablers to our business strategy and require field, focus, and transparent reporting. This leader will drive accountability across the many strategic efforts underway that enable the delivery of our strategic objectives in a cohesive manner across Operations. While the role is highly strategic, tactical execution and effective dot connecting across the various functions within and outside of Operations will be essential skillsets for this role.
Want more jobs like this?
Get Project Management jobs delivered to your inbox every week.
The current employee work arrangement for this position is hybrid and requires your on-site presence on a reoccurring basis as determined by your business. Your manager will provide additional details relative to the specific number of days you are expected to be on-site.
What you can expect:
(Efforts include, but not limited to)
- Plan, coordinate, and drive execution and implementation with and on behalf of the Group Insurance Claims and Service senior leaders, this includes influencing leaders and stakeholders to deliver outcomes.
- Synthesize information and issues to enable faster decision-making; is accountable for day-to-day operation/execution of key projects and programs sponsored by the Claims and Service senior leaders.
- Act as a trusted advisor and sounding board for the senior leadership team; propel team cohesion and engagement.
- Create the necessary linkages between the Claims and Service senior leadership team and broader organization; work with functional partners, outside vendors, centralized functions, and COE's to ensure results and outcomes in support of the Group Insurance strategy.
- Recognize and facilitate relationships most vital to the success of the leader's agenda; manage and strengthen these relationships both internally and externally.
- Partner to refine and promote the leader's vision and mission; consult on communication strategies by providing a clear understanding of what will resonate with variance audiences globally.
- Be an excellent project manager with a close attention to details to drive priorities and execution.
What you'll need:
- Three to five years of experience in strategy development, program management, and/or project execution roles, including experience in financial services
- Well-honed written, verbal, and creative communication skills, including the ability to translate insight into content
- Enterprise mindset with the ability to work across organizational boundaries to build alignment
- Self-starter with superior problem-solving logic and decision making
- Excellent team player who works well in collaborative, cross-functional settings, with a variety of personalities and styles.
- Able to successfully navigate within varying degrees of ambiguity and change, in a fast-paced environment
- Ability to identify inter-dependencies
- Strong, interpersonal, organizational, and execution skills
- Expertise in PowerPoint, Excel, and Word
It'd be a plus if you had:
- Expertise in Power BI
- Experience working in the insurance industry, group benefits a plus
Prudential welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.
At Prudential, you can:
Take charge of your career. We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities. We offer a suite of services including 1:1 Career advice, on demand resources and networking to propel your career forward.
We're a global organization, full of outstandingly dedicated people who aren't afraid to think differently, challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives. You will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work, offering flexibility, while delivering on our Purpose.
What we offer you:
- Market competitive base salaries, with a yearly bonus potential at every level
- Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave
- Retirement plans: 401(k) plan with company match (up to 4%), company-funded pension plan
- Wellness Programs to help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
- Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
- Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations.
- Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
To find out more about our Total Reward package, see our Total Rewards Brochure. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.
#LI-RRJ
Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $148,800.00 to $201,200.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.
Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.
We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.
The Prudential Insurance Company of America, Newark, NJ and its affiliates.
Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.
PEOPLE WITH DISABILITIES:
If you need an accommodation to complete the application process, which may include an assessment, please email accommodations.hw@prudential.com.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.