Job Details
Openly is building an advanced claims organization leveraging technology and experienced property claims professionals to build a best-in-class end-to-end customer experience. This role is a remote-only position and applicants must have an adequate working environment.
Key Requirements
- Full knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations.
- Ability to work effectively in teams and with a wide variety of people.
- An aptitude for evaluating, analyzing, and interpreting information.
- Current Claims Adjuster licenses in one or more states are preferred but must be able to obtain additional state licenses
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- Customer service
- Investigation techniques
- Organization
- Time management and the ability to multi-task
- Verbal and written communication
- Negotiation and reserving
- Innovative thinking
End-to-end property claim handling to include:
- Provide superior customer service
- Investigation and coverage analysis
- Complete estimates using CoreLogic estimating software
- Adhering to estimating best practices
- Manage and collaborate with vendor partners
- Determine the appropriate method of inspection
- Conduct virtual inspections (video, AI, etc)
- Examines potential subrogation and identifies potential fraudulent issues.
- Prepares and maintains file documentation
- Negotiates settlement of claims with insureds, claimants, and vendors. Discussing and giving updates to insureds, claimants, agents and leadership throughout the process
- Provide input and ideas for continuous process improvement
- Be logged into phone queues to assist customers
- Work CAT hours during storm events or times of high volume as needed
- 5+ years of property claims experience
- 5+ years in customer service and conflict resolution
- Education equivalent to a college degree
- This is a fully remote role that requires a workspace with minimal interruptions
- Must be willing to work extended hours during high CAT volume (CAT Pay included)
- Estimating experience in Xactimate, CoreLogic (Symbility), or similar platform
- Experience working independently and in a fast-paced environment
- Proficient in Microsoft and Google Products
- Excellent written and verbal communication skills
- Organization and time management skills
- Innovative Mindset and Continuous Improvement
- Strong negotiation and problem-solving skills
- Must be tech-savvy as high-end technology tools will be used for adjusting (virtual inspections, estimating, etc.)
- We are a rapidly growing company, with growth comes change. Candidates must be comfortable with constant change, adaptability, and flexibility.
- An adjuster's license will be required based on the states where Openly writes business. If licensing is required upon hiring, preparation, and testing will be completed during the training period. The adjuster must obtain the required licenses within 90 days of employment. Claim Adjusters are required to remain in good standing to maintain active adjuster licenses.