Senior Manager, Data Services

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Position Summary:

As the Senior Manager over Data Services, you will manage a team of Technical Specialists, Web Specialists, Quality Assurance Specialists and Telecom Engineers who deliver ethics and compliance product solutions to our customers. You will manage the day-to-day operations of the team to ensure timely completion of all work cases while maintaining an excellent standard of quality.

In this hands-on role your skills in personnel management, scoping/sales support, quality assurance and work prioritization/triage will be critical for the team's success. You will also collaborate with other managers and cross-functional team members to set daily and weekly organizational priorities for customer work completion.

• Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights.
• Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.
• Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference.
• Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community.
• An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you'll feel at home.
• Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.

• Manage day-to-day operations of a diverse technical team
• Set expectations, prioritize case load and motivate team members to deliver quality work on-time, ensuring the team consistently meets or exceeds targets for all KPIs
• Follow established processes and hold teams accountable to maintain highest level of code development
• Assess team members performance, professional development and progress toward initiatives, providing feedback and assistance for day-to-day activities
• Recruit, hire and on-board new staff members as needed
• Initiate continual improvement of team processes, standards, methodologies and tools with a focus on scalability and quality
• Monitor data and Data Services related metrics, ensuring data capture is consistent and report monthly metrics to management
• Manage expedites, approvals, and escalations
• Support sales enablement activities while working cross-functionally to develop cost/time estimates and scope definition
• Occasional travel may be required

• 5+ years of related professional experience and 3+ years effectively managing, leading and motivating direct reports
• Experience with ETL processes, sFTP, SQL and SSIS
• Basic understanding of database structures and functionality
• Experience with HTML, CSS, JavaScript; JSON knowledge desired
• Familiarity with popular web browsers and principles of responsive design and accessibility
• Basic understanding of telephony
• Experience with quality assurance practices
• The ability to work under tight deadlines and respond to changing business and technical environments
• Experience engaging with people across a variety of levels with diverse levels of technical understanding
• Ability to drive results through your job competencies of decision-making, effective communication and process improvement
• Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results, instils trust, influence, strategic execution and talent development

• Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team.
• Pay progression based on your performance.