Associate Director, Infrastructure

Company Overview

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe. 

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Job Description

We are seeking an Associate Director of Infrastructure who will play a pivotal role in leading our ServiceNow Platform Management team within the Service Management Office (SMO). You will be the driving force behind the architecture, administration, configuration, development, and implementation of solutions and integrations within the ServiceNow platform. Leading our team of dedicated developers, you will play a pivotal role in shaping the future of our Service Management capabilities. If you're a seasoned ServiceNow expert with a passion for leadership and innovation, we want to hear from you!

You will!

• Lead and mentor a team of ServiceNow developers, providing guidance and support in all aspects of platform management and development.
• Architect, administer, configure, develop, and implement solutions and integrations within the ServiceNow platform, ensuring alignment with business objectives and best practices.

• Collaborate with stakeholders and Module Owners to gather requirements, define solution architectures, and deliver high-quality ServiceNow solutions that meet business needs.
• Drive innovation and continuous improvement within the ServiceNow platform, exploring new features, technologies, and methodologies to enhance efficiency and effectiveness.
• Serve as a subject matter expert on ServiceNow capabilities, providing guidance and advice to stakeholders and team members.
• Oversee platform governance, security, and compliance efforts, ensuring adherence to industry standards and regulatory requirements.
• Foster a culture of collaboration, excellence, and continuous learning within the ServiceNow Platform Management team.

You have:

• 8-10+ years of hands-on experience in architecting, administering, configuring, developing, and implementing solutions and integrations within the ServiceNow platform.
• Strong technical expertise in ServiceNow, including but not limited to ITSM, ITOM, CMDB, SPM, HRSD, and ServiceNow integrations.
• Demonstrated leadership experience, with a track record of successfully leading and mentoring teams in a fast-paced, dynamic environment.
• Excellent communication skills with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
• ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), or Certified Application Developer (CAD) preferred.
• Proven track record of driving innovation, implementing best practices, and achieving results within ServiceNow implementations.
• Demonstrated proficiency in managing IT staff both within supervision as well as dotted line staff.

 This role is Hybrid, onsite requirement once a month at 633 Third Avenue, NYC 

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Are you ready to learn more about our Benefits?

Pay Range $178,200.00-$293,900.00

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Closing

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  

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