We are seeking a skilled and experienced Application Analyst to play a critical role in the implementation and installation of Epic Cadence, Prelude, and Welcome Patient modules. This Applications Analyst will support module upgrades, new components, and modifications within the Epic ecosystem. This position is responsible for workflow configurations, go-live support, and ongoing client support. You are also responsible for configuring application settings and validating configurations. As an Application Analyst, you will collaborate with cross-functional teams, analyze business processes, and implement solutions to enhance the efficiency and effectiveness of our Epic applications
The application analyst must understand the operational practices of scheduling and payer authorization, including nuances of provider schedules within your organization, scheduling practices for certain types of visits, and how these practices relate to the medical record flow for appointments Knowledge of areas that integrate with Cadence, including check‐in, registration, benefits, referrals, PCP assignment, and orders
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Responsibilities:
1. Epic Cadence Implementation:
- Partakes in the implementation of the Epic Cadence module, collaborating with stakeholders to understand scheduling and appointment management requirements.
- Configures and customizes Epic Cadence workflows to enhance operational efficiency
- Oversees the Prelude application, focusing on patient registration, check-in, and eligibility verification
- Analyzes and optimize Prelude workflows to ensure accurate and streamlined patient information management
- Manages the integration and functionality of the Welcome Patient Kiosk module within the Epic ecosystem.
- Works closely with end-users and patients to enhance the self-service capabilities of the Welcome Patient Kiosk
- Provides day-to-day support for Epic Cadence, Resolute, and Welcome Patient Kiosk applications, addressing end-user issues and ensuring system stability.
- Collaborates with technical teams to troubleshoot and resolve any issues affecting the functionality of these modules
Additional Responsibilities:
- Supports contact for the application's end‐users
- Identifies issues that arise in their application area as well as issues that impact other application teams, and working to resolve them
- Guides workflow design, building and testing the system, and analyzing other technical issues associated with Epic software
- Identifies and implements requested changes to the system
- Serves as a liaison between end users' workflow needs and Epic implementation staff
- Maintains regular communication with Epic representatives, including participating in weekly project team meetings
- Works with Epic representatives, your organization's business community and end users to ensure the system meets the organization's business needs
- Develops an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions
- Participates in training and working with end users
- Troubleshoots problems and questions
- Reviews the status of projects and issues on an ongoing basis with leadership
- Holds weekly communications with team members to discuss the status of deliverables, shared issues, end‐user concerns, budget, and upcoming milestones
Qualifications:
- Understanding of Healthcare Protocols and Data Exchange Standards: Even if not certified, familiarity with any of the following is highly regarded: Dentistry, HL7, FHIR, EMR, EHR, healthcare integration, clinical data, or hospital information systems
- Ability to identify complex problems and review related information to develop and evaluate options and implement solutions
- Must be able to clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
- Experience with Healthcare Information Systems: Prior experience in a clinical setting is highly desirable but not mandatory
- Current certifications in Epic Cadence, Prelude, and Welcome Patient Kiosks are a plus, NOT REQUIRED
- Additional certifications in MyChart Patient Experience Platform and Hello World SMS are beneficial
- While these EPIC certifications are not required at the time of hiring, the selected candidate must be willing to obtain these certifications in the future. We will fully fund the necessary training
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. $59,000 - $130,900
Additional Information:
Rewards to make you smile! We don't just want to make our customers happy - we want to give our employees a reason to smile, too. Delta Dental's comprehensive benefits package includes:
- Generous paid time off plus 12 holidays and your birthday off!
- Low-cost premium medical insurance options
- 100% paid dental and vision insurance
- Generous 401(k) matching and flat contribution
- Social responsibility and volunteer opportunities, including 16 paid volunteer hours annually
- Employee LiveWell program, focusing on overall employee well-being
- Fertility and diabetes benefits
- Employee discount program: AT&T/Verizon, entertainment, travel, and more!
- Culture of learning: career development and tuition reimbursement
- Career growth: we love promoting from within
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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