Our Opportunity:
We are looking for a Senior Technical Product Manager at our facility in Boston, MA, to own the production support, and migration of legacy implementations to our latest offering.
What You’ll Do:
- Set priorities and own the roadmap for our 3rd party Customer Service CRM applications.
- Coordinate with business stakeholders and continuously make sure your team is delivering according to the constantly growing needs of the business.
- Work with engineering team to resolve bottlenecks to help deliver defect remediation with priority.
- Coordinate activities across different organizational functions for initiatives.
- Review and report on system stability and progress toward inflight changes.
- Prepare weekly/monthly/quarterly reports on ongoing change, roadmap progress and upcoming initiatives.
- Own following tickets through the development process and actively communicate progress to stakeholders.
- Measure, report, and continuously improve the scrum team’s effectiveness via product-ownership and coaching.
- Local telecommuting permitted.
- 5% domestic travel required.
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What You’ll Need:
- Bachelor’s degree in Computer Science, Operations Management, Business Administration, or a related field.
- 5 years of experience in Technical Product Management.
- Experience must also include the following: software development technologies, including IDE’s, CI/CD pipelines, Jenkins, and Docker;
- system integration, databases, or business intelligence;
- Agile experience (as a Scrum Master or Product Owner);
- Performing business requirements analysis and design;
- Identifying and mitigating development and implementation risks;
- Javascript;
- Java;
- Salesforce or Pardot;
- Building retail/ecommerce solutions;
- CI/CD processes and release management;
- Jira;
- The setup of Kanban and Scrum boards;
- Defining workflows for ticket progression and epic creation;
- Executing Jira reports to understand burn down and backlog depth;
- Quantifying the business value of software implementations by defining metrics based on implementation goals and relating them to larger organizational progress;
- Creating and delivering presentations from ideation, agenda creation, presenter selection, presenter preparation, scheduling, and follow up;
- Creating slideshows or documents to inform internal decision making;
- Creating detailed spreadsheets which include formula references across multiple sheets, named tables, pivot tables, and function usage.
- Must also have Product Owner Certification.
- Local telecommuting permitted.
- 5% domestic travel required.
- The position is eligible for the Employee Referral Program.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
If you have a question regarding your application, please contact HR@chewy.com.
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